APAC Partner Conference 2017

20 – 22 February 2017 · Sofitel Gold Coast Broadbeach, Australia



On behalf of the entire Management Team, I am delighted to invite you to the Gold Coast, Australia for the Genesys APAC Partner Conference.

As our valued Genesys partner, this is your opportunity to get an insider’s view of where Genesys is heading in 2017 and ascertain the value you will drive from it. You will hear directly from Genesys leaders on our strategy and vision, market insights and the critical role of a strong partner ecosystem.

Our program will feature experts, guest speakers and sales leaders from within Genesys and beyond. You will have numerous opportunities for active discussion and collaboration throughout the event.  You’ll also have tremendous opportunities to get to know like-minded peers in a stimulating and enjoyable environment.

I look forward to seeing you on the Gold Coast as we continue our journey.


Keith Budge
Senior Vice President, General Manager Asia Pacific and Japan


Our Speakers

Dave Chin

Solution Engineer Director, Asia Pacific & Japan, Genesys

Lucy Norris

EVP, Customer Success, WW Genesys Care Sales

Jim Kraeutler

Vice President, Genesys Innovation Group

Erwann Thomassain

VP, Marketing Asia Pacific & Japan, Genesys

Keith Budge

Senior Vice President, General Manager Asia Pacific and Japan, Genesys

Michael Lefebvre

Global Director of Competitive and Customer Experience Market Intelligence, Genesys

Paul Rolfe

VP Global Partners & Alliances, Genesys

Allen Chiu

Chief Compliance Officer and Global Head of Litigation

Jarrod Neven

Director, InProd Solutions

Daniel Cody

VP Global Alliances and Partner Program, Genesys

Gerard Mckee

Head of Technology – CC & compliance, ANZ Bank

Stuart Geros

CEO, eMite Pty Ltd

Matthew Holmes

Solutions Consultant, Genesys

James Jacques

Customer Centre Manager, Ravensdown

Ruchin Gupta

Senior Solutions Consultant, Genesys

Sean Joyce

Director, Professional Services, ANZ Region, Genesys

Andrew Wong

P S Director, Genesys

Matt Surridge

Director, Business Consulting, Genesys

Desa Zraick

Director Global Partner Marketing, Genesys

Hiroyuki Chubachi

Director, Professional Services, Genesys

Christopher Puxty

Regional Manager ANZ, Vidyo


Welcome Reception

6:00 pm

Registration Open

8:30 am

General Session

9:00 am


12:00 pm

General Session

1:00 pm


3:00 pm

Team Building & Awards Dinner

3:00 pm

Registration Open

8:30 am

Breakout Sessions/Roundtables

9:00 am


1:15 pm

General Session

3:00 pm


5:30 pm

View Full Agenda

Sofitel Gold Coast, Broadbeach

5 Star beach-side accommodation on the Gold Coast

Sofitel is Accor’s luxury brand, offering distinctive five-star service and facilities. Sofitel Gold Coast is synonymous with outstanding personal service, luxuriously appointed accommodation and a touch of the unique French “art de vivre”. Refined and elegant from the moment you enter, the contemporary theming flows seamlessly throughout the hotel, from the grand atrium lobby to the hotel restaurant and meeting rooms.

More Info




Evelyn Zhang
Conference Works
c. +61 (0) 3 9870 2611
e. evelyn@conferenceworks.com.au

Ericia Lim
c. +65 9688 2907
e. ericia.lim@genesys.com