APAC Partner Conference 2017

20 – 22 February 2017 · Sofitel Gold Coast Broadbeach, Australia

Monday – 20th February 2017

6:00pm – 8:00pm

Welcome Reception

Tuesday – 21st February 2017

8:00am – 8:30am

Registration

8:30am – 8:45am

Welcome

8:45am – 9:15am

Genesys Strategy & Vision
Keith Budge, SVP & GM, Asia Pacific and Japan, Genesys

9:15am – 9:35am

Customer Panel: Why Genesys?
Gerard McKee, ANZ Bank

9:35am – 9:55am

Customer Panel: Why Genesys?
David Clarke, AGC Networks

9:55am – 10:40am

2017 Partner Strategy & Program
Paul Rolfe, VP Global Partners & Alliances, Genesys
Daniel Cody, VP, Global Alliances and Partner Program, Genesys

10:40am – 11:05am

Coffee Break

11:05am – 11:45am

Solutions Focus in 2017
Jim Kraeutler, Vice President, Genesys Innovation Group

11:45am – 12:30pm

Innovations
Dave Chin, Solution Consultant Director, Asia Pacific & Japan, Genesys

12:30pm – 1:30pm

Lunch & 1-2-1 Lunch Meetings

1:30pm – 2:15pm

Panel: Customer Success in 2017
Lucy Norris, EVP, Customer Success, Genesys

2:15pm – 2:30pm

Partner Session – InProd, Configuration Management with InProd
Jarrod Neven, Director, InProd Solutions

2:30pm – 3:00pm

Creating Demand with Genesys
Erwann Thomassain, VP, Marketing Asia Pacific & Japan, Genesys
Jim Kraeutler, Vice President, Genesys Innovation Group

3:00pm – 9:00pm

Team Building @ McLarens Landing

Wednesday – 22nd February 2017

8:45am – 9:00am

Opening Address

9:00am – 9:45am

How to best compete with Genesys in 2017 in the Customer Engagement Market
Mickael Lefebvre, Competitive Intelligence Director, Genesys

9:45am – 10:00am

Partner Sessions – eMite Pty Ltd
Stuart Geros, CEO, eMite Pty Ltd

10:00am – 10:15am

Ethics & Integrity
Allen Chiu, Chief Compliance Officer and Global Head of Litigation, Genesys

10:15am – 10:45am

Coffee Break

Breakout Room 1
Paradise Room
Level 1

Breakout Room 2
Sorrento Room
Level 3

Breakout Room 3
Chevron Room
Level 2

10:45am – 11:45am

PS Round Tables – 1

Sean Joyce, Genesys

PureCloud & PureConnect – 1

Matt Holmes, Genesys

PureEngage – 1

Ruchin Gupta, Genesys

11:45am – 12:45pm

BC Round Tables – 1

Matt Surridge, Genesys

Creating Demand with
Genesys – 1

Jim Kraulter, Genesys

Christopher Puxty, Vidyo

PureEngage – 2

Ruchin Gupta, Genesys

12:45pm – 1:45pm

Lunch & 1-2-1 Lunch Meetings

1:45 pm – 2:45pm

PS Round Tables – 2 

Andrew Wong, Genesys

Creating Demand with
Genesys – 2

Desa Zraick, Genesys

PureCloud & PureConnect – 2

Matt Holmes, Genesys  

2:45pm – 3:45pm

PS Round Tables – 3

Hiroyuki Chubachi, Genesys

BC Round Tables – 3

Matt Surridge, Genesys

PureCloud & PureConnect-3

Matt Holmes, Genesys

3:45pm – 4:00pm

Coffee Break

4:00pm – 5:00pm

 BC Round Tables – 2

Matt Surridge, Genesys

Creating Demand with
Genesys – 3

Desa Zraick, Genesys

PureEngage – 3

Ruchin Gupta, Genesys

5:00pm – 5:40pm

G Factor
Erwann Thomassain & Nathaniel Knight

5:40pm – 6:00pm

Closing
Keith Budge, Senior Vice President, Asia Pacific, Genesys