20 – 22 February 2017 · Sofitel Gold Coast Broadbeach, Australia
Contact: Jarrod Neven
InProd is a unique configuration management solution specifically designed to reduce the risks and costs associated with configuration changes within Genesys powered centres.
InProd moves beyond just configuration auditing – with the use of ‘change sets’, multiple changes can be packaged up and moved from a test environment into production with ease. Managing the deployment process and being able to easily roll back eradicates unnecessary costs and downtime.
Stop manual production deployments. Remove the effort of repeating similar changes.
InProd takes the headache out of managing multiple complex Genesys environments. It simplifies complex changes and reduces cost, complexity and risk.
eMite is a an advanced analytics, dashboard and wallboard solution for both PureCloud & CIC. eMite is offered as a Cloud or On-Premise solution, providing real-time and analytical reports out-of-the box
Contact: Eriko Yik
Vidyo is the pioneer in video collaboration, contributing new standards for video conferences. We deliver the highest quality cloud video conferencing service, on-premises solutions and platform-as-a-service for market leaders and innovative upstarts. Recognized in the Gartner Magic Quadrant as a leader and a visionary, Vidyo is used by organizations like Google, CERN, Etsy, Philips, Alibaba, Kaiser, DISA and others.
Our vision is to connect the world by video-enabling any application or idea. Vidyo makes it easy to utilize the most beautiful, resilient and immersive multiparty video chat into any application, on any connected device in healthcare, banking, IoT, customer engagement, enterprise collaboration, government, field services and more.
Contact: Simon Harrod
EffectiveCAT is a niche software development company whose main focus is the development of applications that fill a specific need in the contact centre industry. With many years of experience between its employees EffectiveCAT has a focus on Genesys technology and is proud to be a Genesys Partner and AppFoundry member. We have a number of customer centric tools such as our Automated Agent Scripting Tool (KickAAS), our Contact Centre Analytics Tool (CAT) and GenView (visual agent view and agent logout tool) that have the potential to dramatically improve AHT, reduce agent cost and improve NPS.
Contact: Shane Bellos
Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centres in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses. Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, Google Capital, GV and IVP. In total, Pindrop has raised $122 million.
Contact: Ben Ng
Byte are a great team of vibrant people, empowering business at the speed of technology. We love being a part of it, amongst innovation and change. Every day we transform the way teams work, tying innovative technology to the outcomes that drive business goals – it’s what we do! Living through these moments gives us a perspective though. Having worked with Genesys and other contact centre technologies, for many years we’ve developed an acute knowledge and expert set of tools which allows us to be one of the best integrators in Australia.
Contact: Nancy Liew
Jabra is a leading international developer and manufacturer of a broad range of communications and sound solutions committed to let people hear more, do more and be more than they ever thought possible. The consumer and business divisions of Jabra markets corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality. Jabra employs around 1000 people worldwide and in 2015 produced an annual revenue of DKK 3,229 million.
Jabra is the brand of GN Netcom, a subsidiary of GN. As part of the GN group Jabra has a reputation for innovation, reliability, and ease of use that goes back almost 150 years. GN comprises a unique portfolio of medical, professional & consumer sound solutions that makes life sound better through its research, insights, and expertise in sound. GN operates in more than 90 countries across the world, has more than 5,000 employees and is listed on Nasdaq Copenhagen.